Digitalization is the technique of converting hard/paper files and documents into digital platforms. This allows data and info to be contacted instantly. This makes it easier for businesses to manage the operations and helps to create new opportunities for the purpose of revenue era. Whether you may have outdated legal systems, manual operations that can be automated or perhaps inefficient communication between staff members and managers, business digitization can help you solve these issues and boost productivity.

The COVID-19 outbreak proven the sensible value of digitalization in public places crisis response approaches. However , digitalization is not enough to respond to ongoing dangers. Instead, firms need to seek to turn hazards into opportunities through strategic responses. Because of this , it is important for firms to have dynamic capabilities ~ a combination of operations and solutions that enables those to adapt in the face of disruption (George et ing. 2014; Nylen and Holmstrom 2015).

Existing research has demonstrated that digitalization can boost firm’s potent capabilities by increasing their capacity to sense the surroundings, to grab opportunities, and also to reconfigure resources. Moreover, these kinds of capabilities happen to be critical for firms’ ability to efficiently manage consumer crises. Depending on these conclusions, this article explores the relationships between digitalization, dynamic capacities, and community crisis response strategies by using a survey involving 518 SMEs in China. The results display that SMEs with huge levels of digitalization have better crisis response performances than those with low-level of digitalization. Further, a qualitative examination suggests that digitalization can help SMEs develop and implement immediate emergency reactions and long lasting crisis supervision approaches.